Web Site Policies

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company, individual or organization for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails


The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (e.g., credit card information) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance (COPPA)
In order to comply with the Children's Online Protection Privacy Act, effective April 21 2000, Benicia Tree Foundation has a policy on how we deal with information relating to minors.

Benicia Tree Foundation has a diverse user base, including some youth aged under 13. We may ask for your email address without prior consent from your parents:

  • In order to allow one-time communication with a person, after which time the email address will be deleted.
  • To protect your safety while participating in the site.
  • To protect the security or liability of the site or in response to law enforcement. Before asking for any other information, or asking for your email address for any other reason, we ask that you have confirmed permission with your parents. If we are in any doubt over the validity of this permission, it may be confirmed by asking for a:
  • Signed form, via post.
  • Telephone confirmation.
  • Digital signature.


Giving your email address may be essential to contact you for some contests or to communicate between staff and users. However, generally, an email address or any other form of contact information is not needed to access the site. We highly recommend that you do not give away your identity: this may include:

  • Not giving out your name (by using a "screen name", dissimilar to your actual name), email address, address, phone number or any identifiable information in Benicia Tree Foundation Chat or in the comments form. These areas are open to the public and we have no way of verifying the identification of users.
  • Never agreeing to meet anyone you meet via Benicia Tree Foundation or any website suggested by Benicia Tree Foundation without seeking permission from your parents/guardians and being accompanied by a responsible adult.


Benicia Tree Foundation does not gather any information from you via cookies, except a non-identifiable cookie in order to determine your preferred layout. If you are a parent or guardian and wish for any information about your child to be disclosed to you or removed from Benicia Tree Foundation, please contact any member of staff via the information provided below.

This policy is intended to protect children while using Benicia Tree Foundation, whilst still allowing them to participate as much as possible. Any information collected from any person will not be more than is reasonably necessary to participate in an activity as a condition of participation. No information collected will be disclosed to third parties, unless approved by us: if so, this will be clearly mentioned (e.g. partners in competitions, etc.).

This policy applies if you are 13 or under. Any user found to be falsely claiming to be an age that they are not (either older or younger than their real age), if disclosed, may be banned from further participation and your activity may be reported to your ISP or a relevant law authority, who may take further action at their discretion, if they deem it appropriate.

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on October 20, 2010

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Benicia Tree Foundation
P.O. Box 1877
Benicia, California 94510
USA

Web: http://www.beniciatrees.org
Email: info@beniciatrees.org
Phone: 707-745-4546